Privacy Policy

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Effective Date: 01.06.2024
Last Updated: 01.06.2024

At IQLG Limited ("we", "our", or "us"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share personal data when you engage with our website, marketing activities, and services. It also outlines your rights regarding your personal data.

Please read this Privacy Policy carefully to understand how we handle your personal information. By interacting with our services, you agree to the collection and use of data in accordance with this policy.

1. Introduction:

We are a marketing company specialising in generating real-time web leads for various sectors, including Residential Solar, Windows and Doors, and more. We generate leads both in-house and through external partners (brokering). We are the Data Controller of the personal data we collect. This policy applies to all personal data we process in the course of our business activities.

2. Information We Collect 

We collect personal data when you visit our website, interact with our advertisements, or submit information via forms on our site. The types of personal data we may collect include:

• Contact Information: Name, email address, phone number, and postal address.
• Lead Information: Details relevant to the specific service or product, such as your interest in Residential Solar, Private Medical Insurance, or other services.
• Demographic Information: Age, gender, location, and other personal information provided by you.
• Technical Data: IP address, browser type, device information, and details about your visit to our website (via cookies or similar technologies).
• Marketing Preferences: Whether you’ve opted in to receive communications from us or third-party providers.

3. How We Collect Your Data

We collect personal data from the following sources:

• Directly from You: When you fill out a form on one of our websites, sign up for our services, or contact us directly via email, phone, or other means.
• Through Our Partners: We may also receive personal data from third-party lead brokers or partners with whom we collaborate.
• Cookies and Tracking Technologies: We use cookies and similar technologies to collect information about your interactions with our website and advertisements. These tools help us enhance your user experience and target relevant marketing.

4. Purpose of Collecting Your Data

We collect and use your personal data for the following purposes:

• Lead Generation: To provide you with relevant offers, quotations, or services based on your interests.
• Communication: To respond to your inquiries, send you information about services, offers, and promotions you may find of interest.
• Marketing: To improve our marketing efforts and personalise your experience.
• Third-Party Sharing: To pass your data to third parties (such as service providers or partners) for the purpose of offering services that align with your interests, including Residential Solar, Private Medical Insurance, Windows and Doors, and other related sectors.
• Compliance: To comply with legal and regulatory obligations.

5. Legal Basis for Processing Your Data 

We process your personal data on the following legal bases:

• Consent: You have given us explicit consent to process your data when you opt-in through our website forms or sign up for our services.
• Contractual Necessity: We may process your data to provide services or communicate offers that you have requested.
• Legitimate Interests: We may process your data for legitimate interests, such as improving our services, targeting advertisements, and personalising your experience.
• Legal Obligation: We may process your data to comply with legal requirements.

6. Sharing Your Data 

We may share your personal data with the following third parties:

• Lead Brokers: We may pass your data to external partners who offer services or products relevant to your interests (such as solar panel installation companies, windows companies etc.). These third parties will only process your data in accordance with their own privacy policies and with your prior consent.
• Service Providers: Third parties who help us manage our business operations, including customer support, email marketing, and website hosting.
• Legal Authorities: In cases where required by law or to protect our rights, we may share your personal data with regulators, law enforcement agencies, or other relevant authorities.

Third Party Providers

When we share your data with third parties, they are required to have adequate security measures in place to protect your personal data. We have Data Processing Agreements (DPAs) in place to ensure third-party compliance with GDPR and other applicable data protection laws.

7. International Data Transfers 

We may transfer your personal data to countries outside of the UK or the European Economic Area (EEA), which may not have the same data protection standards as the UK. If we do so, we ensure that your data is protected by appropriate safeguards, such as Standard Contractual Clauses (SCCs) or other lawful mechanisms, in compliance with UK GDPR.

8. Data Retention

We will only retain your personal data for as long as necessary for the purposes outlined in this policy or as required by law. When data is no longer needed, we will securely delete or anonymise it.

9. Your Data Protection Rights 

Under the UK GDPR, you have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
• Right to Erasure: You can request that we delete your personal data, subject to certain conditions.
• Right to Restriction of Processing: You can request that we restrict the processing of your personal data in certain circumstances.
• Right to Data Portability: You can request that we provide your data in a structured, commonly used, and machine-readable format.
• Right to Object: You can object to the processing of your personal data for direct marketing purposes or on grounds related to your particular situation.
• Right to Withdraw Consent: If we process your data based on consent, you can withdraw your consent at any time.

To exercise any of these rights, please contact us using the contact details provided below.

10. Security of Your Data 

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls.

11. Changes to This Privacy Policy 

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated version will include a revised "Effective Date". We encourage you to review this policy periodically to stay informed about how we are protecting your data.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at: hello@iqlg.co.uk